Privacy Policy

Pest Me Off is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our pest control services in McKinney, TX and surrounding areas, visit our website at pestmeoff.com, or interact with us through phone, email, or in person.

By using our services or website, you agree to the practices described in this Privacy Policy. If you have questions or concerns, please contact us at info@pestmeoff.com.

Information You Provide Directly

When you request pest control services, schedule an appointment, or contact us for a free estimate, we collect:

• Contact Information: Name, phone number, email address, service address
• Property Information: Property type (residential/commercial), square footage, specific pest concerns
• Service Details: Appointment preferences, service history, treatment notes
• Billing Information: Payment method details processed securely through FieldRoutes
• Communications: Messages, emails, phone call recordings (for quality and training purposes)

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages viewed, time spent on site, links clicked, referring website
• Location Data: Approximate location based on IP address to show relevant service areas
• Cookies and Tracking: We use cookies, pixels, and similar technologies (see Cookie section below)

Information from Third Parties

• Payment Processors: Transaction confirmation from FieldRoutes
• Review Platforms: Public reviews from Google, Facebook, Yelp
• Marketing Partners: Lead information from advertising platforms

Provide Pest Control Services

• Schedule and perform pest inspections and treatments
• Send service reminders and appointment confirmations
• Process payments and maintain billing records
• Follow up on service quality and effectiveness
• Maintain service history for ongoing pest management

Improve Our Services

• Analyze service effectiveness and customer satisfaction
• Train technicians and improve treatment methods
• Optimize our website and customer experience

Communicate with You

• Respond to inquiries and customer support requests
• Send service updates and pest prevention tips
• Provide seasonal pest control recommendations
• Send promotional offers (with your consent)

Legal and Safety Purposes

• Comply with legal obligations and regulatory requirements
• Protect against fraud and unauthorized access
• Maintain records required by pest control licensing authorities

Service Providers

• FieldRoutes: Payment processing and service management software
• Google: Analytics, Maps, advertising services
• Facebook/Meta: Advertising and customer engagement
• Communication Tools: Email and SMS service providers
• Review Platforms: Google, Facebook, Yelp for reputation management

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

If Pest Me Off is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We use cookies and similar technologies to remember your preferences, understand how you use our website, deliver targeted advertising on Google and Facebook, and measure marketing effectiveness.

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics to understand site usage
• Advertising Cookies: Facebook Pixel, Google Ads for retargeting
• Performance Cookies: Monitor site speed and performance

Your Cookie Choices

You can control cookies through your browser settings. Note that disabling cookies may limit website functionality. You may also opt out of Google Analytics and personalized ads through your browser’s ad settings.

• Secure data encryption (SSL/TLS) for website transmissions
• Restricted access to personal information (employees only as needed)
• Regular security assessments and updates
• Secure payment processing through PCI-compliant providers
• Employee training on data privacy and security practices

We retain your personal information for as long as necessary to provide ongoing services, maintain treatment records, comply with legal requirements (typically 7 years for business records), and resolve disputes. When information is no longer needed, we securely delete or anonymize it.

Texas Privacy Rights

Texas residents may have rights under Texas data privacy laws to access, correct, or delete their personal information.

How to Exercise Your Rights

Contact us at info@pestmeoff.com, call (972) 866-4720, or write to 8751 Collin McKinney Parkway, Ste 302, McKinney, TX 75070. We will respond to verified requests within 30 days.

Our pest control services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at info@pestmeoff.com so we can delete it.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date, post a notice on our website, and notify active customers by email if changes significantly affect how we use their information.