Our re-service guarantee

How it works

Which plans are eligible

Re-service is a benefit of our recurring service plans. Whether your plan includes it, and which pests it covers, is set out in your service agreement. In general, to be eligible:

• Your plan is an active recurring plan that includes re-service.
• Your account is current, with no past due balance.
• Your regular visits are being kept, not skipped or put off at your request.
• The pest you are seeing is one your plan covers.

One-time treatments are not included unless your service agreement says otherwise.

When a return visit makes sense

Not every sighting needs another treatment. Seeing some pests for a week or two after a visit is normal, because the products need time to work and pests often come out of hiding as they do. Our team decides whether a return visit is needed and when. Sometimes the better answer is to give the treatment more time, to change something around the home, or to look at a different service.

A return visit is usually not part of this benefit when the activity comes from something outside the plan. Common examples are a new kind of pest, construction or remodeling, moisture or food sources that have not been addressed, and technician recommendations not followed yet.

Your part

• Follow the prep and aftercare steps your technician gives you.
• Give us access to the areas that need attention, with pets put away.
• Take care of the conditions we point out when you reasonably can, like leaks, gaps or clutter.
• Keep your account current and your regular visits on schedule.

What this is not

This is our way of standing behind our work, not a promise that your home will be free of pests. Pest control lowers activity a great deal, but no company can stop every pest from ever showing up. Re-service means a return visit only. It does not include refunds, credits or money back.